Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Misprinted, faulty or not what you ordered Email us your order number and photos. We aim to reply within 2 business days, and we'll reprint, replace or refund, including postage. Telling us within 14 days helps us sort it quickly, but it isn't a deadline: later problems are still covered by the Australian Consumer Law. A photo is usually enough; often you can keep the tee.
Return costs for faults: we pay. No restocking or handling fees, ever.
Change of mind and wrong size Each tee is printed for your order, so we don't offer refunds or exchanges for a change of mind, or if you chose the wrong size or colour. Please check the Size guide; for Oversized, size down one for a regular fit. This does not affect your rights if the tee is faulty, misprinted, or doesn't match our size chart or description. A tee that measures differently from our chart (beyond the stated 2 cm) counts as not matching its description, and we'll fix it.
Lost or damaged in transit: email us and we'll reprint or refund. You don't have to chase the carrier.
How refunds are paid: to your original payment method, usually within 5 business days of approval. Your bank may take longer.
Not happy with how we handled it? Email us first. If we can't sort it out, you can contact your state or territory fair trading office or the ACCC.
Here To Train is a business name of Callipari-Perrett Pty Limited, ACN 638 492 976, ABN 15 638 492 976. Contact: heretotrainhq@outlook.com.